Cancellation Policy

Last Updated: May 2, 2026

1. Introduction

This Cancellation Policy outlines the terms and conditions for cancelling or rescheduling appointments at Bhakte Smile Centre. We understand that sometimes circumstances change, and we aim to accommodate our patients while ensuring efficient scheduling for all.

2. Business Information

Business Name: Bhakte Smile Centre
Proprietor: Ankush Parassmal Jain
Address: Shop No. 7, Parvati Smruti CHS, Near Rajesh Hotel, Station Road, Bhayander (West), Thane - 401101, Maharashtra, India
Contact: +91 75061 65209 / +91 74003 50256
Email: jankush861@gmail.com

3. Appointment Cancellation by Patients

3.1 Advance Notice Required

We require at least 24 hours advance notice for appointment cancellations or rescheduling. This allows us to offer the time slot to other patients who may need urgent care.

3.2 How to Cancel

You can cancel or reschedule your appointment by:

• Calling us at +91 75061 65209 / +91 74003 50256
• Sending a WhatsApp message to +91 74003 50256
• Emailing us at jankush861@gmail.com
• Visiting our clinic in person

3.3 Cancellation Fees

4. Appointment Cancellation by Clinic

In rare circumstances, we may need to cancel or reschedule your appointment due to:

• Medical emergencies
• Unforeseen circumstances affecting clinic operations
• Equipment malfunctions
• Staff unavailability

In such cases, we will:

• Notify you as soon as possible
• Offer alternative appointment times
• Provide priority scheduling for rescheduled appointments
• Refund any advance payments if you choose not to reschedule

5. Rescheduling Appointments

You may reschedule your appointment subject to availability. We recommend:

• Providing at least 24 hours notice for rescheduling
• Confirming your new appointment time with our staff
• Being flexible with alternative dates if your preferred time is unavailable

6. Emergency Cancellations

We understand that emergencies can occur. If you need to cancel due to a genuine emergency (medical emergency, family emergency, etc.), please contact us as soon as possible. We will review each case individually and may waive cancellation fees for genuine emergencies.

7. Repeated Cancellations

Patients who repeatedly cancel or miss appointments may be required to:

• Pay a deposit or advance payment for future appointments
• Schedule appointments with shorter notice periods
• Be placed on a waitlist for preferred time slots

8. Treatment Plan Cancellations

If you wish to cancel a multi-visit treatment plan:

• Contact us to discuss your situation
• Refunds for unused portions may be considered on a case-by-case basis
• Any refund will be calculated based on services already rendered and materials used
• Please refer to our Refund Policy for detailed information

9. Special Procedures and Surgeries

For special procedures, surgeries, or treatments requiring advance preparation:

• At least 48-72 hours notice may be required for cancellation
• Cancellation fees may be higher due to preparation costs
• Custom-made items (crowns, implants, etc.) may not be refundable once ordered

10. Contact Information

To cancel or reschedule an appointment, please contact us:

Bhakte Smile Centre
Shop No. 7, Parvati Smruti CHS
Near Rajesh Hotel, Station Road
Bhayander (West), Thane - 401101
Maharashtra, India
Phone: +91 75061 65209 / +91 74003 50256
WhatsApp: +91 74003 50256
Email: jankush861@gmail.com

Office Hours:
Monday - Saturday: 9:30 AM - 2:00 PM, 5:00 PM - 10:30 PM
Sunday: 10:00 AM - 5:00 PM

11. Changes to This Policy

We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

12. Acknowledgment

By booking an appointment with Bhakte Smile Centre, you acknowledge that you have read, understood, and agree to be bound by this Cancellation Policy.